HTM150 Strayer University Quality Service in The Hotel Industry


positive guest experience is mainly the result of guests who have

positive encounters and interactions with employees who provide the

utmost quality service. Based on the hospitality industry you chose in

Assignment 1- HOTEL INDUSTRY, identify methods, strategies, and tools this industry uses

to deliver the “wow” factor and enhance the guest experience.

Write a five to six (5-6) page paper in which you:

  1. Describe how the industry involves the guest in order to provide quality service.
  2. Summarize two (2) service standards the industry uses to meet customer expectations.
  3. Recommend one (1) “wow” element the industry could apply to each of the two (2) service standards in order to make the guest’s experience more memorable.
  4. Recommend at least one (1) way the industry could better provide information to its guests.
  5. Use at least two (2) quality academic resources in this assignment. Note: Wikipedia and other websites do not quality as academic resources.

Your assignment must follow these formatting requirements:

  • This course requires use of new Strayer Writing Standards (SWS). The format is different than other Strayer University courses. Please take a moment to review the SWS documentation for details.
  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; references must follow SWS or school-specific format. Check with your professor for any additional instructions.
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required page length.

The specific course learning outcomes associated with this assignment are:

  • Explain the typical service expectations of customers and the behaviors associated with providing these services.
  • Apply service quality standards used in other industries to the hospitality industry.
  • Synthesize customer perceptions into service performance standards.
  • Assess and implement quality standards as a “turnaround strategy.”
  • Use technology and information resources to research issues in quality service assurance.
  • Write clearly and concisely about quality service assurance using proper writing mechanics.

attached below is the question

For your initial post, choose one of the following two prompts to respond to. Then in your two follow up posts, respond at least once in each option. Use the discussion topic as a place to ask questions, speculate about answers, and share insights. Be sure to embed and cite your references for any supporting images.

Option 1:

Think of a problem dealing with two possibly related variables (Y and X) that you may be interested in. Share your problem and discuss why a regression analysis could be appropriate for this problem.

Specifically, what statistical questions are you asking? Why would you want to predict the value of Y? What if you wanted to predict a value of Y that’s beyond the highest value of X (for example if X is time and you want to forecast Y in the future)?

You should describe the data collection process that you are proposing but you do not need to collect any data.

Deborah Stone’s concept of Liberty: racism Discussoin




Discuss the relationship between Deborah Stone’s concept of Liberty in the context of racism. Please be 200 words or more and no plagiarism or images

The Good Faith Exception to the Exclusionary Rule Discussion

Police Officer Wesson stopped a car that met the description of one supposedly driven away by two suspects from the scene of a burglary. He arrested both occupants and searched the car, finding illegal weapons in the trunk. It turns out the vehicle description was wrong and that Wesson arrested the wrong men. Nevertheless, should Officer Wesson’s arrest come under the good faith exception to the exclusionary rule? Use course material to support your position.

The Evolving Role of Critical Race Theory in Education Scholarship

For the second response paper we are focusing on providing a summary of ONE article, and then an analysis/response of the article on its own or in conversation with other articles.


A good summary should be comprehensive, concise, coherent, and independent. These qualities are explained below:

 A summary must be comprehensive: You should isolate all the important points in the original passage and note them down in a list. Review all the ideas on your list, and include in your summary all the ones that are indispensable to the author’s development of her/his thesis or main idea.

 A summary must be concise: Eliminate repetitions in your list, even if the author restates the same points. Your summary should be considerably shorter than the source. You are hoping to create an overview; therefore, you need not include every repetition of a point or every supporting detail.

A summary must be coherent: It should make sense as a piece of writing in its own right; it should not merely be taken directly from your list of notes or sound like a disjointed collection of points.

 A summary must be independent: You are not being asked to imitate the author of the text you are writing about. On the contrary, you are expected to maintain your own voice throughout the summary. Don’t simply quote the author; instead use your own words to express your understanding of what you have read. After all, your summary is based on your interpretation of the writer’s points or ideas. However, you should be careful not to create any misrepresentation or distortion by introducing comments or criticisms of your own.

Summarizing Shorter Texts (ten pages or fewer)

 Write a one-sentence summary of each paragraph.

 Formulate a single sentence that summarizes the whole text.

 Write a paragraph (or more): begin with the overall summary sentence and follow it with the paragraph summary sentences.

 Rearrange and rewrite the paragraph to make it clear and concise, to eliminate repetition and relatively minor points, and to provide transitions. The final version should be a complete, unified, and coherent.

Summarizing Longer Texts (more than ten pages)

 Outline the text. Break it down into its major sections—groups of paragraphs focused on a common topic—and list the main supporting points for each section.

 Write a one or two sentence summary of each section.

 Formulate a single sentence to summarize the whole text, looking at the author’s thesis or topic sentences as a guide.

 Write a paragraph (or more): begin with the overall summary sentence and follow it with the section summary sentences.

 Rewrite and rearrange your paragraph(s) as needed to make your writing clear and concise, to eliminate relatively minor or repetitious points, and to provide transitions. Make sure your summary includes all the major supporting points of each idea. The final version should be a complete, unified, and coherent.

INTL 440 APUS Cyber Warfare discussion

Summarize the past 8 weeks:

What is cyber warfare?
What are the potential targets?
What types of cyber weapons and tactics do intruders use?

What type of defensive tools can we employ to protect our networks?
What is the future of cyber warfare?

platform questions

Learning objectives:

1. Conducting research on situated practices of work

2. Connecting situated practices to interfaces, algorithms, and social forces

3. Communicating about science and technology

In Part I, we’ll be working understand what it is like to work through, on, and for internet platforms. Why work? Play is important but people often have to work to survive, so it is an important place to begin our analysis of the social impacts of the internet industries


Identify someone whose work has been affected by platforms (see the bulleted list above).

To get a deep perspective, find someone who has been doing the work for at least six months. The person can be paid or partially unpaid, but they should spend enough time doing the work in question that they can offer you deep insights on the process and the experience.

Before the interview, locate at least three informed sources on this form of work (e.g. longform journalism, scholarly articles, firsthand accounts). You should spend at least an hour interviewing the person. Record the interview and transcribe the most interesting parts. Include a photo of your interviewee and their work space, if they give you permission.

Analysis + Deliverables

  • Write a 1000 word reflection on your learnings:
    • Explain the most interesting or surprising aspects of the work
    • Explain any pleasures and frustrations of the job
    • Reflect on how laws, competition by other workers, company policies, and interface design affect the work
    • Put your observations in conversation with at least two readings from the course
    • Woodcock and Waters is one good model of how to reflect and write on work
  • Required appendices: Include any transcripts, fieldnotes (images of handwriting are fine), and photos from your fieldwork
  • Upload the package as one document to TurnItIn by Feb 28, 1:50pm
  • Submit your 1000 word reflection as hard copy. Appendices submitted digital only.

Sample Interview Questions

You are welcome to stick to these questions, add your own questions, or tinker with these. You won’t be graded on originality of questions. Do what you need to do for your interview to generate rich, detailed, interesting insights about how the internet affects work.

Notice that the questions below are all open ended — there are no “yes no” questions here. The easy-to-answer questions — facts and basic life history — are listed first so you can build rapport and common ground. Questions more connected to the internet are listed later because they might be about topics your interviewee is not used to thinking about.


Thank them for taking the time. Tell them about how long this might take (30-45 minutes) and ask about their time constraints.

Get permission to record the interview and share selected parts with classmates

Assure them that you will not reveal their name or identifiable details. Create an environment where they can talk about their work without worrying about consequences from other people.

Getting background

  • Where do you work?
  • What is your job? How long have you been at this job?
  • Tell me the story of how you got into this job.
  • What kind of background did you have getting into this job? What kind of background do people usually have getting into this job?

What Work is Like

  • What does a day in the life of your job look like? For example, can you tell me about what you did yesterday?
  • What kinds of people do you interact with in this job? For each, kind they list: What is that relationships like?
  • What would happen if you did not come to work for a few days? What kinds of things would not happen? Do others recognize this?
  • In the time that you’ve been in it, how has your job changed? How has the sector that you’re in changed?
  • What do you like about this work?
  • What are difficulties, worries, or stresses you face in this work?
  • How do you interact with the platform? Are there things you wish were different about the platform? How do you deal with problems that come up with the platform?
  • How do you know if you’re doing a good job?
  • How do you know if work is not going well?
  • What have you had to learn to do this job better? For everything they listed: How did you learn that? Why did you need to learn that?
  • How has the work you do has changed over the years? For everything the listed: What caused those changes? (e.g. policy? economic forces? technological changes? etc.)

Closing questions

  • Is there anything else you’d like to tell me that I should know or that you wish I’d asked about?
  • Do you have any questions for me?
  • I really appreciate you taking the time to talk with me. Can I contact you to follow up on any new questions I have as I work on this project?

write a paper

I will give you two videos’ link, you need to watch them. You should discuss in one page the relationship of the videos to International business. Pick out key phrases and explain.

NO double space. Don’t copy!

GCCCD Annotations & Academic Summaries Why I Write By George Orwell

We’re are continuing this week, reading attached to Essay 1. When you are reading I want to you catalogue your own responses and observations (part of the annotation process) and look closely and consider the following:

  • What kind of stories is the author sharing?
  • Why do you think he or she chose to share those specific stories? What is his or her purpose?
  • What do you think is the result of the author being so open about those experiences? What is your reaction to reading those specific stories in the moment? What do you feel as you read them? (Particularly focus on what makes those stories effective or not effective compared to others.)

To start our Essay 1 unit, we are reading this week: “Why I Write” by George Orwell and “A Childhood Spent in a Chinese Restaurant” by Susan Cheng.

You can find them below. These readings focus on the authors’ relationship with language and to an extent reading. After you have read and annotated both pieces, please submit an annotation worksheet which I have supplied.

You can submit one combined annotation worksheet with the information from each work, or submit a separate worksheet for each piece. Once you have finished the annotation worksheet, please write up an academic summary for both readings.

To receive full credit, you must fill out the entire annotation worksheet and submit a completed academic summary for each text. Notice: the Annotation Worksheet Template has been updated.

Happy Reading!


Click here for the Annotation Worksheet Template in .docx format.

Click here for the the Annotation Worksheet Template in .pdf format.

Click here tor the Academic Summary Directions + Worksheet.

Imagine that you are a HR manager within that organization. You have been tasked with developing a training to help prevent future violations of the HR law.

Select a company that has violated an HR law.

Imagine that you are a HR manager within that organization. You have been tasked with developing a training to help prevent future violations of the HR law.

Compile research and information to include in your training.

Address the following in 700 to 1,050 words from your research:

  • Summarize the situation.
  • Discuss the law’s requirements. Include information regarding what the law does, how it is executed, and the execution gaps of your selected organization.
  • Recommend steps that organizational leadership should take in order to avoid challenges such as this one from happening in the future.

Cite your outside sources with APA formatting.